Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL LE MAS CANDILLE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. You can also receive a gift pouch version at your home. Enjoy this unique experience at our establishment HOTEL LE MAS CANDILLE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an in-person shopping experience, you can visit the HOTEL LE MAS CANDILLE establishment in Mougins.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL LE MAS CANDILLE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up directly at the hotel during your order. The box is sent immediately in digital format, and you can also receive a gift pouch version at your home. Enjoy this unique experience at HOTEL LE MAS CANDILLE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, and you can offer them to your loved ones for a unique experience at Le Mas Candille. Take advantage of our selection of stays and treatments to please your loved ones at our establishment HOTEL LE MAS CANDILLE.
How do I create a group fund and invite people?
To create a group gift and offer a Mas Candille gift box, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and customize your gift box to your liking. Enjoy the unique experience of HOTEL LE MAS CANDILLE in Mougins.
How can I choose the amount for a gift card?
To choose the amount of a gift voucher, select from the available gift sets on our website, each corresponding to a specific experience at our establishment, HOTEL LE MAS CANDILLE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page. Enjoy your experience at HOTEL LE MAS CANDILLE.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy our selection of gift boxes to offer an unforgettable experience at Mas Candille, HOTEL LE MAS CANDILLE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer a unique experience to your loved ones. All your gift boxes will be included in a single order, for a memorable gift at HOTEL LE MAS CANDILLE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option on our HOTEL LE MAS CANDILLE website.
How do I purchase or give a gift box?
To offer a Mas Candille gift box, select your box from our stay or wellness experiences, add it to your cart, and personalize it with a message. You will immediately receive a digital box and a gift pouch version at your home, allowing the beneficiary to book their dates directly with our establishment HOTEL LE MAS CANDILLE.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift boxes allow the recipient to choose the experience that suits them among our various offers, such as a discovery stay or a signature facial and body treatment, at our establishment HOTEL LE MAS CANDILLE.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. You can book your dates with the establishment to enjoy your experience at our hotel HOTEL LE MAS CANDILLE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, to best assist you with your experience at HOTEL LE MAS CANDILLE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL LE MAS CANDILLE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at our establishment HOTEL LE MAS CANDILLE.
Is there an online chat available for questions about gift boxes?
An online chat service is available on our website to answer your questions about the Mas Candille gift boxes. You will find detailed information to fully enjoy your experience at our establishment, HOTEL LE MAS CANDILLE.
Is there a dedicated customer service for gift boxes?
A dedicated customer service for gift boxes is available to answer all your questions about your gift box and its use at our establishment HOTEL LE MAS CANDILLE.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Le Mas Candille. You will find information about booking, validity, and included services to fully enjoy your experience at our establishment, HOTEL LE MAS CANDILLE.
Is spa access included in my gift box?
Access to the spa depends on the services included in your gift box. Some boxes offer free access to the spa area, while others include specific treatments. Enjoy your relaxation experience at our establishment, HOTEL LE MAS CANDILLE.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box has the same services as other guests at our establishment, HOTEL LE MAS CANDILLE, according to the reservation conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find all the necessary details to fully enjoy your experience at our establishment, HOTEL LE MAS CANDILLE.
Is parking included in my gift box?
Parking is not included in your gift box for HOTEL LE MAS CANDILLE. However, this emblematic establishment of the French Riviera, located in Mougins, offers you an idyllic setting for an unforgettable getaway.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL LE MAS CANDILLE gift boxes. To check the included services, please refer to the conditions of your gift box or the details of the establishment HOTEL LE MAS CANDILLE.
Is special attention given to the recipient of a gift box?
During your stay at Mas Candille, you will receive special attention with tailored services for an unforgettable experience. Nestled on the hill of Mougins, this establishment combines luxury, comfort, and serenity for a unique getaway on the French Riviera, with privileged access to moments of absolute relaxation in an elegant and refined setting at our HOTEL LE MAS CANDILLE.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink upon your arrival at HOTEL LE MAS CANDILLE.
Should we bring towels to the Spa?
Towels are provided by the establishment during your visit to the spa at HOTEL LE MAS CANDILLE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different options to meet your specific needs at our establishment, HOTEL LE MAS CANDILLE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital format or in paper format. Delivery is immediate for the digital version, and a gift pouch can be delivered to your home for the paper version, at our establishment HOTEL LE MAS CANDILLE.
Do you offer preferential rates for bulk purchases?
Discounted rates apply for bulk purchases of gift boxes, with a customized quote based on the volume ordered at HOTEL LE MAS CANDILLE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customized solutions for corporate committees, with preferential rates and customization options, to provide a unique experience at HOTEL LE MAS CANDILLE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, update your details online with your order number. The establishment's conditions apply for changes, at our establishment HOTEL LE MAS CANDILLE.
How can I leave a review for my gift box?
You can share your experience by leaving a review on our website after using your gift box. This option is available in your customer account, and the terms are specified during the booking at HOTEL LE MAS CANDILLE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult the general terms and conditions available on our website. The HOTEL LE MAS CANDILLE is located in Mougins, just 20 minutes from Nice Airport and the beaches of Cannes, offering an ideal setting for an unforgettable getaway.
Is there a dress code for the gift box?
The dress code at HOTEL LE MAS CANDILLE is elegant and casual, in harmony with the refined atmosphere of the French Riviera. For spa treatments, it is recommended to wear a swimsuit or swim shorts, and sandals or flip-flops are provided. Fully enjoy your experience at this iconic establishment.
From what age can I get a treatment?
The minimum age to receive a treatment varies depending on the services offered by HOTEL LE MAS CANDILLE.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the HOTEL LE MAS CANDILLE establishment.
How can one access the hotel from the airport?
To access the hotel from the airport, please note that HOTEL LE MAS CANDILLE is located just 20 minutes from Nice Airport, making your arrival at our establishment much easier.
Is the establishment accessible to people with reduced mobility?
The HOTEL LE MAS CANDILLE is accessible to people with reduced mobility, with adapted facilities to ensure a comfortable stay for all visitors.
Are pets allowed in the establishment?
Pets are welcome at our establishment, HOTEL LE MAS CANDILLE, nestled on the hill of Mougins, offering your loved ones an unforgettable getaway in the heart of the French Riviera.
Where can I find the menus?
The menus are available on the HOTEL LE MAS CANDILLE website. You can view them in detail when booking your gift box or directly on the hotel's website.
What are the hours of operation?
The opening hours of HOTEL LE MAS CANDILLE vary depending on the service. For an unforgettable stay on the French Riviera, you can enjoy our 46 elegantly decorated rooms and suites, our Clarins Spa, or our two swimming pools and our 4-hectare park.
Is there parking available near the establishment?
HOTEL LE MAS CANDILLE offers a private parking lot for its guests, located in the immediate vicinity.
What are the delivery methods for gift boxes/vouchers?
The Mas Candille gift boxes can be sent immediately by email or as a gift pouch to your home. You thus benefit from fast and personalized delivery, directly from our official store HOTEL LE MAS CANDILLE.
Is postal delivery offered?
We offer postal delivery of our gift boxes for home delivery or an immediate digital version, to facilitate the giving of your gift. The gift boxes from HOTEL LE MAS CANDILLE, located in Mougins on the French Riviera, offer an unforgettable luxury and relaxation experience.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and treatments at our establishment, HOTEL LE MAS CANDILLE.
Is the gift box available in physical format?
You can choose between a digital gift box sent immediately or a physical version delivered to your home. Our HOTEL LE MAS CANDILLE gift boxes offer a relaxing and luxurious experience on the French Riviera.
Is the box presented in a neat packaging?
The Mas Candille gift boxes are presented in a carefully crafted and elegant packaging, reflecting the luxury and refinement of our establishment, HOTEL LE MAS CANDILLE.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital gift box and receive it immediately by email for an instant redemption at our establishment, HOTEL LE MAS CANDILLE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent in digital format and a gift pouch version can be delivered to your home, with shipping costs varying according to the conditions of the HOTEL LE MAS CANDILLE establishment.
Do you deliver gift boxes internationally?
We ship our gift boxes internationally. Shipping costs and delivery times vary depending on the destination. The Mas Candille gift boxes offer privileged access to moments of absolute relaxation in our emblematic establishment on the French Riviera.
What are the delivery times for gift boxes by mail?
The HOTEL LE MAS CANDILLE gift boxes are sent immediately in digital format, with a gift envelope version delivered to your home.
Is it possible to schedule a delivery date?
You can choose the sending date of your gift box during your order. The delivery is immediate in digital format, and you also receive a gift pouch version at your home to give to your loved ones. Enjoy this unique experience within our establishment HOTEL LE MAS CANDILLE.
Is express delivery available?
The delivery of your gift box is immediate in digital format, with a gift envelope version sent to your home. This way, you can quickly offer an unforgettable experience at HOTEL LE MAS CANDILLE.
How can I track my order?
To track your gift box order, log in to your account on our website. You will find all the necessary information regarding your purchase there. Enjoy the unique experience at our establishment, HOTEL LE MAS CANDILLE.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is sent immediately in digital format and a gift pouch version can be delivered to your home. Enjoy this unique experience at our establishment HOTEL LE MAS CANDILLE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is immediate for the digital version and within 48 hours for the gift pouch version to your home. Enjoy this unique experience at our establishment, HOTEL LE MAS CANDILLE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment HOTEL LE MAS CANDILLE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At HOTEL LE MAS CANDILLE, you can enjoy moments of absolute relaxation in our Clarins Spa or stay in one of our 46 elegantly decorated rooms and suites.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. HOTEL LE MAS CANDILLE offers a variety of experiences, from stays to wellness treatments, to give you an unforgettable moment on the French Riviera.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment HOTEL LE MAS CANDILLE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at HOTEL LE MAS CANDILLE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions in force at the time of purchase in our establishment HOTEL LE MAS CANDILLE.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability at our establishment, HOTEL LE MAS CANDILLE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate. You can use it to book an experience at our establishment HOTEL LE MAS CANDILLE.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Special gift boxes are available for events like Valentine's Day, Christmas, or weddings. Explore our online selection to discover the available offers and give a unique experience at HOTEL LE MAS CANDILLE.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes to celebrate special occasions like birthdays, weddings, or gatherings with friends. Whether you're looking for a wellness experience or an unforgettable stay, our offers are designed to delight your loved ones in the elegance of our establishment, HOTEL LE MAS CANDILLE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes we offer are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment, HOTEL LE MAS CANDILLE.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Mas Candille gift boxes correspond to those offered by the establishment, with unique experiences such as Clarins treatments and stays in elegantly decorated rooms. You can offer your loved ones a moment of absolute relaxation in our spa or an unforgettable getaway on the French Riviera, at our establishment HOTEL LE MAS CANDILLE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability and reservation conditions at HOTEL LE MAS CANDILLE. Our gift boxes offer flexibility to choose between a facial treatment, a massage, or a relaxing ritual, according to the recipient's preferences.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box at HOTEL LE MAS CANDILLE. You benefit from an immediate sending of your gift box in digital format, with the possibility of receiving a gift pouch version at your home to offer to your loved ones.
Is online payment secure?
Online payment for your gift box is fully secured on our platform, ensuring the protection of your banking data. You thus benefit from the best rate directly from our establishment HOTEL LE MAS CANDILLE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order at our establishment, HOTEL LE MAS CANDILLE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Mas Candille, with exclusive services such as Clarins treatments and stays at our emblematic establishment on the French Riviera, HOTEL LE MAS CANDILLE.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your gift box within our establishment HOTEL LE MAS CANDILLE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box instantly and a gift box pouch at your home. Enjoy the unique experience of HOTEL LE MAS CANDILLE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at HOTEL LE MAS CANDILLE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made for the Mas Candille gift boxes are secured by a certified provider compliant with PCI DSS standards, thus ensuring a secure transaction at our establishment, HOTEL LE MAS CANDILLE.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account on the HOTEL LE MAS CANDILLE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes. Enjoy the simplicity and security of these payment methods to offer an unforgettable experience at HOTEL LE MAS CANDILLE.
Can I receive an invoice after my purchase?
You will receive an email invoice after your purchase at HOTEL LE MAS CANDILLE. It will also be available in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the HOTEL LE MAS CANDILLE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL LE MAS CANDILLE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure, and you benefit from the best rate by ordering directly from our establishment, HOTEL LE MAS CANDILLE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the establishment HOTEL LE MAS CANDILLE.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the gift box for the recipient. Take advantage of this opportunity to customize your gift at HOTEL LE MAS CANDILLE.
Can we add options to your gift box offers?
The gift boxes from HOTEL LE MAS CANDILLE can be customized according to the available options. You can choose between different stays, treatments, or rituals, and enjoy a unique experience on the French Riviera.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes sent by mail. Select this option when placing your order online to enhance your gift at HOTEL LE MAS CANDILLE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding, when purchasing on our website. Our gift boxes allow you to offer a unique experience at HOTEL LE MAS CANDILLE, a must-visit hotel on the French Riviera in Mougins.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment HOTEL LE MAS CANDILLE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. We send you a digital gift box immediately after your purchase, and a paper version to your home. Your beneficiary can book their dates at the HOTEL LE MAS CANDILLE establishment.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at our establishment, HOTEL LE MAS CANDILLE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the conditions of the HOTEL LE MAS CANDILLE establishment. Each box is an invitation to discover the elegance and refinement of the French Riviera, with unique experiences such as stays or Clarins spa treatments.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for Mas Candille, as it is a service provision. The gift box is non-exchangeable and non-refundable, in accordance with the general terms and conditions of our establishment HOTEL LE MAS CANDILLE.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the general terms and conditions of the establishment HOTEL LE MAS CANDILLE.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box will be required for quick processing according to the conditions of HOTEL LE MAS CANDILLE.
Can I get a refund for a gift box if I change my mind after purchase?
The Mas Candille gift boxes are non-refundable once purchased. The general terms and conditions specify that refunds are not possible after purchase, at our establishment HOTEL LE MAS CANDILLE.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use the voucher before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL LE MAS CANDILLE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the HOTEL LE MAS CANDILLE establishment.
How can I redeem the cashback?
To use your gift box at Mas Candille, simply book directly with the establishment and specify that you have a gift box. This way, you can fully enjoy your relaxing and luxurious experience at our hotel HOTEL LE MAS CANDILLE.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL LE MAS CANDILLE are specified at the time of purchase and depend on the specific conditions of each box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Mas Candille gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase at our establishment HOTEL LE MAS CANDILLE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the Mas Candille gift boxes. Please check the available dates during your booking, as our establishment HOTEL LE MAS CANDILLE may have periods of closure or special events.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the HOTEL LE MAS CANDILLE establishment. We advise you to book as soon as possible to fully enjoy our elegant setting and luxury services on the French Riviera.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTEL LE MAS CANDILLE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL LE MAS CANDILLE, you will need its number. This number is essential to validate your reservation and fully enjoy your experience.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment. Nestled on the hill of Mougins, HOTEL LE MAS CANDILLE offers you a relaxing and luxurious experience, with elegant rooms and a Clarins spa. Enjoy your stay in this idyllic setting of the French Riviera, just 20 minutes from Nice Airport and the beaches of Cannes, for an unforgettable getaway at HOTEL LE MAS CANDILLE.
Can I use my gift box on holidays?
The use of your gift box at HOTEL LE MAS CANDILLE is possible on holidays, subject to the availability of the establishment. Nestled on the hill of Mougins, this luxury hotel offers you an experience of relaxation and refinement, with access to turquoise pools and a Clarins spa.
Can I freely choose my dates with a gift box?
You can book your stay dates according to the availability of the establishment. The gift box allows you to enjoy a unique experience at our hotel HOTEL LE MAS CANDILLE.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment HOTEL LE MAS CANDILLE, which will offer you available dates for your experience.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at HOTEL LE MAS CANDILLE.
Can I make a reservation by email with my gift box?
Email reservations with a gift box are possible at our establishment, HOTEL LE MAS CANDILLE, in Mougins on the French Riviera. Nestled on the hill of Mougins, this iconic hotel transports you to a world of luxury, comfort, and serenity.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This modification is possible to fully enjoy your experience at our establishment, HOTEL LE MAS CANDILLE.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional supplements or options, such as extra treatments or additional nights, are at your own expense. Fully enjoy your relaxing and luxurious experience at our establishment HOTEL LE MAS CANDILLE.
Is my gift box personalized?
Your gift box is nominative under the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience within our establishment, HOTEL LE MAS CANDILLE.
Can my gift box be used all at once?
Your gift box for HOTEL LE MAS CANDILLE can be used in one go, whether for a discovery stay, a signature treatment, or a relaxing ritual. You can fully enjoy the unique experience offered by this emblematic establishment of the French Riviera.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment, HOTEL LE MAS CANDILLE.
Is my gift box valid in only one establishment?
Your gift box is valid only for services within our establishment, HOTEL LE MAS CANDILLE, located in Mougins on the French Riviera.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation. The applicable conditions and rates should be checked when making your request at our establishment, HOTEL LE MAS CANDILLE.
Can someone else use my gift box?
Your gift box is nominative and reserved for your personal use. It can only be used by you, the designated beneficiary. Fully enjoy the unique experience offered by our establishment, HOTEL LE MAS CANDILLE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified on your HOTEL LE MAS CANDILLE gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL LE MAS CANDILLE, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. Please check directly with HOTEL LE MAS CANDILLE.
How do I proceed with reserving my gift voucher?
To book your gift voucher at HOTEL LE MAS CANDILLE, log in to your account and follow the instructions on our website. The booking conditions are specific to each gift box, and you can choose your dates directly with the establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place your order as a guest at our establishment, HOTEL LE MAS CANDILLE.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, subject to availability and the reservation conditions of HOTEL LE MAS CANDILLE.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL LE MAS CANDILLE are set at 15:00 for check-in and 12:00 for check-out. These times allow you to fully enjoy your stay at our establishment, HOTEL LE MAS CANDILLE.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy stays in our elegant rooms, revitalizing treatments at the Clarins Spa, or access to our pools and 4-hectare park. Discover the unique experience of HOTEL LE MAS CANDILLE.
What is the difference between a gift box and a free amount voucher?
A gift box from Mas Candille allows you to choose from predefined experiences, such as a discovery stay or a signature treatment, while an open amount voucher gives you the flexibility to pay for a service up to the chosen amount, at our establishment HOTEL LE MAS CANDILLE.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can review them in detail before making your purchase to offer an unforgettable experience to your loved ones at HOTEL LE MAS CANDILLE.
How do I use a gift box during booking?
To use your gift box, book directly with the establishment by mentioning your unique code. The recipient can choose their stay or treatment dates according to availability at our establishment HOTEL LE MAS CANDILLE.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order so that the recipient can fully enjoy their experience at HOTEL LE MAS CANDILLE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, in our establishment HOTEL LE MAS CANDILLE.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOTEL LE MAS CANDILLE.
What is the validity period of a gift box?
The Mas Candille gift boxes are valid for a period of 1 to 3 years, depending on the specific conditions of each box. This validity allows your loved ones to fully enjoy their relaxation and luxury experience at our establishment, HOTEL LE MAS CANDILLE.
Are children allowed?
HOTEL LE MAS CANDILLE welcomes children, but it is recommended to check the establishment's specific conditions to ensure a stay suitable for the whole family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment will be required, according to the conditions of our establishment HOTEL LE MAS CANDILLE.
Is the spa access private?
Access to the spa at Mas Candille is included in certain gift boxes, offering a relaxing and wellness experience with Clarins treatments. Specific details are indicated in the description of each box, for a personalized experience at our establishment HOTEL LE MAS CANDILLE.
What types of gift boxes do you offer?
We offer gift boxes for discovery stays, signature facial and body treatments, essential oil massages, and relaxation rituals at our establishment HOTEL LE MAS CANDILLE.